Las Vegas Events

Free Demo On Servicenow Online Training


Apr 22, 2018 – 7:00 AM

(weekly on Sundays until Apr 28, 2018)

3790 Las Vegas Boulevard South
Las Vegas, NV 89109 Map

More Info

Service-Now Training

This document is elaborate description of the contents we are going to cover as part of 30 days service-now training course. We will be sharing class room videos and documents as well. This training will cover both theory and practical understanding of each and every concept.
Apart from the topics we will also take the student through resume preparation, interview and certification preparation.

Day 1:
• Overview of Service-now
• History of the tool
• Architecture of the tool
• ITIL Basic
• SAAS Basic
• Key Applications:::
a) Incident
Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to “awaiting problem” , closing an incident.
b) Problem
Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.
c) Change
Creating a Change, Field level understanding, Closing a change.
d) Service catalog
Concept of service catalog, creating a request, creating a requested item, understanding of description, price.

Day 2/3:
• Type of users
• User interface
a) Banner frame,
Content and understanding of terms.
b) Application navigator
Modules and Applications, searching.
c) content frame
Welcome page, homepage, service catalog
• Form header, fields, sections
• List title bar, breadcrumbs, column heading, fields
• Searching tools
List, Global text search, knowledge base, navigator filter
• Self-Service
• Knowledge management
Roles, concept
• Reports

• Design a service catalog
• Understanding different fields concept
• Creating variable.
• Different types of variables.
• Understanding of order, mandatory, default value
• Create a reference field.

• Understanding difference between client script and business rule
• g_form concept
• get and set values.
• Making a field readonly, mandatory, visible
• Concept of UI Policy
• Designing UI policy and client script
• Difference between UI policy and client script

• Gliderecord understanding.
• Table hierarchy
• Sys id concept
• Understanding business rule

Day 9:
• Understanding display business rule
• Debug business rule(addInfoMessage and logs)
• Script includes
• Async and sync difference

Day 10:
• Notification
• Events and queue
• Email templates

Day 11:
• Sent/outbox
• Received/inbox
• Inbound email actions
• Dot walking concept

Day 12/Day 13:
• Number maintenance
• List of records
• Update set(creating and migrating)
• Understanding XML concepts
• UI Macro

Day 14:
• HTML concept
• UI Page
• Using UI page in a service Catalog.
• Container concept in service catalog.

Day 15:
• UI action
• Table creation and extension
• List view of records
• OOB fields and “u_” concept

Day 16/Day 17:
• Display field concept
• Schedule and business day concept

Day 17/18:
• Workflow

Day 19/Day 20:
• Survey
• Data source
• Transform map
• Coalesce concept

Day 21:
• Localization concept
• Enable plugins
• Concept of web service

Day 22:
• Web service
• Scripted web service

Day 23:
• Data Policy
• Difference between Data and UI policy
• Debuggers

Day 24:
• Delegate
• Views
• Relationships

Day 25:
• Order guide
• Record producer

Day 26/27:
• Discovery and CMDB
• JSON and Jelly
• REST web service

Day 28:
• Cloning
• Resource management

Day 29/30:
• Interview Preparation
• Certification preparation

To register for our training please call

USA: : +1-845-915-8712

India: +91-9642373173


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